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Frequently Asked Questions

1. How many staff will there be, and what is the staff/child ratio?

The staff/child ratio depends on the age of the child. The regulations state the following:

Under 2  1 staff member to every 3 children
2 - 3 Years 1 staff member to every 5 children
3 - 5 Years 1 staff member to every 8 children

This is the minimum requirement but we always have at least one floating member of staff to cover.

2. What qualifications will your staff have?

Staff may have NNEB or equivalent i.e. HNC or SVQ 3 or are working towards this. Some staff also have PDA in Early Years or a BA Child and Youth Studies or have or are working towards BA Childhood Practice degree through UHI. Ankerville Nurseries are also affiliated with the Scottish Qualifications Authority (SQA) and delivers Level 3 in Social Services Children and Young People Award. All staff are mentored initially by a long serving member of staff and all staff are First Aid trained. They also attend other courses relevant to their work. As an organisation we are committed to the continuous development of all our staff

3. How do I know my child will be safe and secure?

All our staff, care, domestic and office, undergo enhanced PVG Disclosure checks before they are allowed to be involved with the children. In addition, two personal references and a medical check are taken up prior to starting work with Ankerville Nurseries. All the toys and equipment in the Nursery are of a high quality and regular Risk Assessments on equipment and procedures are carried out to ensure everything is maintained to the highest standard. We carry out termly Fire Drills with the children, so that they become familiar with the routine, and should we have an emergency, we will be able to clear the buildings quickly and safely. Should your child be collected by a someone unknown to staff, (relative, friend etc), staff must be notified immediately, when they will then give you a password to give to this person . We will not release a child to anyone unless we have confirmation from the parent that it is okay to do so. All children's areas can only be entered with a member of staff. Ankerville Alness is monitored by CCTV cameras in the garden areas and in the front hall.

4. What activities will the children be doing in the Nursery?

Children are offered a range of different activities throughout the day, which will include creative play, activities to help with numeracy and literacy, construction and problem-solving, story time, dance and movement, rest and relaxation. There will also be plenty of opportunity for free play to allow children to be inventive and use their imaginations. A copy of our weekly plan is available in both halls and reception area. Children are observed and assessed against nationally recognised educational standards following the Curriculum for Excellence.

5. What will the children be given to eat and drink?

Children are offered a carbohydrate based snack which always includes either a piece of fruit or vegetable and either milk or water to drink.

6. Do I have to provide nappies?

Yes, we ask parents to provide nappies, wipes and cream. We cannot use any products on your child that you have not provided yourself. We will let you have a few days notice when they need replenished.

7. What happens if my child is taken ill at the Nursery?

If your child is taken ill at the Nursery, we will contact you immediately. Our staff is trained to give First Aid for minor injuries and we have comprehensive Policies and Procedures in place to deal with more serious emergencies. Should your child have sickness or diahorrea we have a 48 hour exclusion from nursery from the last bout. Also if your child has an unexplained rash or a sticky eye they should not attend.

8. What if my child is ill and cannot attend Nursery?

If your child misses Nursery due to illness, unfortunately no refund can be made. In the interest of the other children, it is important that your child is well before returning them to the Nursery. If a child is sick or unable to attend their Nursery session, it is essential that you phone and let staff know the reason of absence before 9:30 am. After this time, staff will phone to inquire about child's whereabouts and will use emergency contacts if home number is unsuccessful. If your child's absence is still not explained the manager will contact the Social Work Department.

9. What happens if I am delayed collecting my child?

Sometimes parents are unavoidably delayed. Please let us know as soon as possible to avoid unnecessary concerns. Arrangements will be made to look after your child until you arrive. In the event that you are consistently late, we will make an additional charge to cover staff costs. If a child has not been picked up at the end of the day and parent/carer cannot be contacted nor the emergency contact, 30 minutes leeway will be given then Social Work Department will be contacted to give advice.

10. If I have a complaint, what should I do?

We always want to hear if you or your child is unhappy with any aspect of the Nursery. Please raise any concerns you have with the individual Managers or Mrs Carol MacRae who will endeavour to resolve your complaint to your satisfaction if possible. Should you still be unhappy, you can take your complaint further by contacting the Care Inspectorate.

11. When is the Nursery open?

We are open Monday to Friday from 8 a.m. to 5.30 p.m. each day. All nurseries are closed for two weeks over Christmas and New Year also May Day. Other holidays also apply.

12. What are your charges?

Please refer to the main fees page which can be found under the heading "Fees" on the main menu.

How do I know my child will be safe and secure?
All our staff, care, domestic ...

When is the Nursery open?
We are open Monday to Friday f ...

How many staff will there be, and what is the staff/child ratio?
The staff/child ratio depends ...

What if my child is ill and cannot attend Nursery?
If your child misses Nursery d ...

What qualifications will your staff have?
Staff may have NNEB or equival ...

What will the children be given to eat and drink?
Children are offered a carbohy ...

What activities will the children be doing in the Nursery?
Children are offered a range o ...

If I have a complaint, what should I do?
We always want to hear if you ...

Care Inspectorate  Her Majesty's Inspectorate of Education
Ankerville Nurseries
Riverside Drive, Alness, Ross-shire IV17 0PG
Telephone: 01349 886520
Design by Neil Ross